Got questions?

General

What age group are WhalesBot products suitable for?

WhalesBot offers a complete lineup of STEM toys and robotics kits for kids aged 3 to 22. Our products range from screen-free coding robots for toddlers (like the A-Series and U-Series) to advanced AI modules and programmable drones for teenagers and young adults.

Does my child need adult assistance to build the robot?

Our kits are designed to be age-appropriate. Kits for younger children (ages 3–6) feature large, rounded magnetic blocks that are easy to assemble independently. Advanced kits (ages 8+) may require some initial guidance, but they are designed to encourage independent problem-solving and open-ended creativity.

Can the robots be disassembled and rebuilt multiple times?

Yes! All WhalesBot kits are designed for endless creativity. The components are highly durable and can be assembled, disassembled, and rebuilt into multiple different forms, allowing kids to explore various robotic structures and functions.

What if my kit is missing parts or I encounter hardware issues?

If you find that your kit is missing parts or you experience a hardware malfunction, please contact our support team at technicalsupport@whalesbot.com. We offer a 1-year free warranty for non-human-caused damage and will arrange for replacement parts.

Are WhalesBot products safe for younger children?

Absolutely. Safety is our top priority. Our products designed for younger children feature large parts to prevent choking hazards, rounded corners, and non-toxic materials. They are rigorously tested to meet international safety standards for educational toys.

Where can I find building and coding instructions?

Building and coding instructions are included in the box. Additionally, you can access digital instructions, video tutorials, and over 3,000 project-based STEM curriculums through the WhalesBot App and our online Support Center.

Software

Is programming knowledge required to use WhalesBot?

No prior programming knowledge is required! We offer progressive coding methods starting from screen-free smart panels and coding cards for beginners, moving up to block-based Scratch programming, and eventually Python and C for advanced users.

Do I need to download an app to program the robots?

While we offer the WhalesBot App for iOS and Android for remote control and advanced programming, we also provide a Browser-Based Scratch environment that requires no installation. Younger kids can even code completely screen-free using our smart panels and coding cards.

Is the Bluetooth connection complicated to set up?

Not at all. Connecting your WhalesBot to a tablet or computer via Bluetooth is a simple, one-click process within the WhalesBot App or web interface. The connection is stable and designed to be easily managed by children.

The robot is not moving after receiving commands. What should I do?

First, ensure the robot is fully charged and properly connected via Bluetooth. Check that the code has been successfully compiled and downloaded to the robot. If the issue persists, try restarting both the robot and the app, or consult the troubleshooting guide in the WhalesBot App.

Does the WhalesBot app raise any privacy concerns?

We take user privacy very seriously, especially since our products are used by children. The WhalesBot App complies with strict data protection regulations. We do not collect unnecessary personal information, and the app provides a safe, ad-free environment for learning.

Can I use WhalesBot software on multiple devices?

Yes, the WhalesBot App is compatible with most modern iOS and Android smartphones and tablets. Our Browser-Based Scratch programming environment can be accessed from any device with a web browser, including Chromebooks, Macs, and Windows PCs.

Careers

What kind of roles does WhalesBot hire for?

We are always looking for passionate individuals to join our team. We frequently hire for roles in engineering, AI development, curriculum design, marketing, and sales. Current focus areas include AI Education Experts, Applied AI Developers, and Computer Vision Engineers.

What is the company culture like at WhalesBot?

At WhalesBot, we foster a culture of innovation, creativity, and continuous learning. We are a mission-driven team dedicated to bridging the gap between education and technology, and we value collaboration and out-of-the-box thinking.

Where are WhalesBot offices located?

WhalesBot is a global company with a presence in over 81 countries. Our main research, innovation, and automated production bases are located in Shanghai, China, but we have remote and regional team members supporting our global operations.

Do you offer internships for students or recent graduates?

Yes, we believe in nurturing the next generation of talent. We offer internship programs in various departments, providing hands-on experience in the rapidly growing field of educational robotics and AI.

How can I apply for a job at WhalesBot?

You can view our current job openings and apply directly through the Careers page on our website (whalesbot.ai/company/careers/role). Simply submit your resume and a cover letter detailing why you would be a great fit for our team.

What is the interview process like?

Our interview process typically involves an initial screening call with HR, followed by technical or role-specific interviews with team leads. For engineering and curriculum roles, we may also ask candidates to complete a practical assessment or present a portfolio of relevant work.

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